We’ve all heard the expression ‘customer is always right’ but is this correct? Words like ‘always’ and ‘never’ are very explicit not leaving much room for debate however require questioning in my opinion. So before I get all philosophical on you, let me express my view and view of many others that customer is NOT always right and here is why.
This term was coined by pioneering and successful retailers like Harry Gordon Selfridge. They advocated that customer complaints should be treated seriously so that they should not feel cheated or deceived. Have we gone too far, are customers able to manipulate the system?
What happens when you have a rude, unreasonable and demanding customer – I’m sure we’ve all had one or two during our careers especially when working in service type jobs like myself.
As a customer service manager, should you side with customer immediately against your employee because ‘customer is never wrong’?
Here is what Alexander Kjerulf, the founder and Chief Happiness Officer of Woohoo inc and one of the world’s leading experts on happiness at work has to say! Three minute video worth watching below.
http://youtu.be/MffAXVhBNQA?t=19s
I read all comments so why not voice your opinion below.
